Q:

Windows 11 Keeps Crashing Before I Can Finish a Reset

My Windows 11 laptop keeps blue screening every few seconds after I log in. I’ve tried doing a factory reset, but the system crashes halfway through and forces me to start over again. I also attempted the reset option from the recovery screen, but it asks for a BitLocker recovery key, which I have no idea how to find.

A friend suggested my hard drive might be failing, but I can’t afford to replace it right now. Is there any way to fix this without spending a lot of money?

Windows

All Replies

Viewing 1 replies (of 1 total)

If your Windows 11 laptop keeps crashing and reset won’t finish:

1. Start in Safe Mode (press F8 or hold Shift and click Restart).

2. Look for your BitLocker key at your Microsoft account online.

3. In Safe Mode, run chkdsk /f /r to check the hard drive.

4. Try System Restore to go back to an earlier point.

5. Backup your files if you can.

If it still crashes, the hard drive might be failing and may need replacing later.

Viewing 1 replies (of 1 total)

  • You must be logged in to reply to this topic.
New to Communities?

New to Communities?

Ask a Question