Nothing is working … Please help

I’m using a 256GB SanDisk iXpand Flash Drive with my MacBook Air running macOS Ventura. Yesterday, when I plugged it in, the light flashed briefly and then went off. Now the drive doesn’t show up in Finder or Disk Utility. I’ve tried reconnecting and restarting my Mac, but nothing works. Has anyone else had this issue or found a fix?

System/ OS Errors

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Ezra Flint

Participant

June 30, 2025 at 11:42 am

SanDisk iXpand may not be getting proper power or has experienced hardware failure since it’s not showing in Disk Utility or Finder—even after restarts, which points to either a damaged controller on the drive or a USB compatibility issue.

First, try a different USB port or adapter (if you’re using USB-C). Also, test the drive on another Mac or a Windows PC to rule out a Mac-specific issue. If it still doesn’t appear anywhere, it’s likely a hardware failure. At that point, contact SanDisk support—most iXpand drives come with a multi-year warranty, and they may offer a replacement if it’s within that period. If your data is critical, you’d need a data recovery service.

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