Can’t see my new 2TB external hard drive

Tagged: External Drive

External hard drive

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Viewing 2 replies - 1 through 2 (of 2 total)

Betty

Participant

June 16, 2025 at 9:15 am

Hi there!
I’d love to help you out. To understand the issue better, could you please share the following details?

Is the drive showing up in Disk Management (Windows) or Disk Utility (Mac)?
Are you using Windows, macOS, or something else?
When you connect the drive, do you hear any sound (like spinning or clicking)?
Have you tried a different USB port or cable?
Is this the first time you’re using the drive, or did it work before and suddenly stop showing up?

Once I have this info, I can guide you step-by-step. 😊

Talia Rho

Participant

June 18, 2025 at 3:48 am

Since there aren’t many details yet, here are some basic checks you can do:

Open Disk Management (Windows) or Disk Utility (Mac) to see if the drive shows up there, even without a letter or name.
Try using a different USB port or cable, preferably a direct connection without a USB hub.
See if the drive makes any sound when plugged in (like spinning or clicking).
On Windows, check Device Manager to see if it’s listed or shows any driver issue.
If it’s a new drive, it might need to be initialized or formatted before use.

Viewing 2 replies - 1 through 2 (of 2 total)