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Updated on June 9, 2025
Sowen
Participant
June 9, 2025 at 8:43 am
Q:

Windows 11: “Your PIN is no longer available” – Need Help

When I turn on my Windows 11 PC, I get this message:

“Your PIN is no longer available due to a change to the security settings on this device.”

I can’t log in or reset the PIN. I didn’t change any settings. I use a local account.

Tried restarting, Safe Mode, and resetting the PIN—nothing works.

Any simple fix for this without resetting the whole PC?

Thanks.

Tagged: 
Windows data recovery

All Replies

Viewing 3 replies - 1 through 3 (of 3 total)

Mira Lennox Lennox
Participant
June 12, 2025 at 10:28 am

Deleting the Ngc folder removes your PIN and may disable fingerprint or face login. It won’t affect your password. You can still log in with your password and set up a new PIN later.

Deno
Participant
June 12, 2025 at 10:16 am

Is there any risk or consequence of deleting files from the Ngc folder? Could it affect other authentication features?

Mira Lennox Lennox
Participant
June 9, 2025 at 9:17 am

Here’s a quick fix for the “Your PIN is no longer available” error:

1. At login, pick Sign-in options and use your password.

2. Press Windows + R, type %appdata%\Microsoft\Windows\Ngc, and delete all files in that folder.

3. Restart your PC.

4. Go to Settings > Accounts > Sign-in options and create a new PIN.

If you can’t log in with your password, try password reset or Safe Mode.

Viewing 3 replies - 1 through 3 (of 3 total)

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