Q:

Need Help with External Hard Drive Recovery – Not Showing Up on Laptop

I’m dealing with an issue I’m hoping someone here can help with. I have an external hard drive (WD My Passport, around 2 years old) that suddenly stopped showing up on my Laptop. I’ve only been using it for backups over the past year, and it’s definitely not full.

When I plug it in, I hear a few clicks, but nothing shows up in File Explorer. However, I can see the “Safely Remove Hardware” option in the taskbar listing it as “My Passport.” So it seems like the laptop is detecting something, just not properly.

I tried checking Disk Management, but I’m not familiar with what I’m looking at. There’s no drive letter showing, and I don’t want to risk messing it up by clicking around.

There’s no physical damage—no drops or spills—so I’m guessing this is some kind of internal or software-related issue.
Appreciate any guidance or tips you can offer!

Thanks in advance 🙏

External hard drive

All Replies

Viewing 1 replies (of 1 total)

Your WD My Passport is being detected but not showing up in File Explorer, which usually means a partition or file system issue. Open Disk Management—if it shows as unallocated or RAW, don’t format it. If there’s no drive letter, right-click and assign one. If that doesn’t help, use any recovery software, to scan and recover your files. Let me know what you see in Disk Management, and I’ll guide you from there.

Viewing 1 replies (of 1 total)

  • You must be logged in to reply to this topic.
New to Communities?

New to Communities?

Ask a Question