Data recovery for 4tb external hard drive?

Is there anyone local who does data recovery or can help me transfer my data to another hard drive? I have a 4TB WD My Passport external hard drive that worked fine until yesterday. Now, when I plug it in, the light comes on, but it no longer shows up on my laptop. I’ve tried multiple USB ports, three different cables, and even tested it on my Mac Mini and MacBook Air, but it doesn’t appear on any of them. I also checked Disk Management in Windows to see if it was detected without a drive letter, but it wasn’t listed there either.

Tagged: HDD

Windows data recovery

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Jace Elric

Participant

September 26, 2025 at 11:58 am

Your 4TB WD My Passport looks like it’s got a hardware or firmware problem since it powers on but won’t show up on any computer or in Disk Management. That usually means something like a bad controller board, firmware issue, or mechanical failure. Keep powering it on, and you could make it worse. Software recovery won’t help since the drive isn’t being recognized, so you’ll need professional data recovery. Here in Dallas, places like DriveSavers, SalvageData, and Gillware can get your data back and transfer it to another drive. If it’s still under warranty, WD might replace it, but they usually won’t recover your files.

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