Can’t see my new 2TB external hard drive

Hey Frisky, since the drive shows up as “unallocated” in Disk Management, it just means it hasn’t been set up yet — that’s why it’s not showing in File Explorer.

Here’s what you need to do:

Right-click on the unallocated space in Disk Management.
Click on “New Simple Volume” and follow the steps.
Assign a drive letter and choose NTFS (or exFAT if you’ll use it with Mac too).
Finish the setup, and your drive should show up normally.

Since there aren’t many details yet, here are some basic checks you can do:

Open Disk Management (Windows) or Disk Utility (Mac) to see if the drive shows up there, even without a letter or name.
Try using a different USB port or cable, preferably a direct connection without a USB hub.
See if the drive makes any sound when plugged in (like spinning or clicking).
On Windows, check Device Manager to see if it’s listed or shows any driver issue.
If it’s a new drive, it might need to be initialized or formatted before use.